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Veterans Affairs, Veterans Health Administration Logo
Veterans Affairs, Veterans Health Administration

Lake City, Florida

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Penn State Health - Physician Recruitment Logo
Penn State Health - Physician Recruitment

Hershey, Pennsylvania

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WMC Health

Valhalla, New York

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Baylor Scott & White Health

Fort Worth, Texas

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Optum

Saginaw, Michigan

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AdventHealth

Tampa, Florida

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Emory Healthcare

Atlanta, Georgia

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Emory Healthcare

Atlanta, Georgia

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Marshfield Clinic Health System

Rice Lake, Wisconsin

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Penn State Health - Physician Recruitment Logo
Penn State Health - Physician Recruitment

Hershey, Pennsylvania

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San Francisco, California

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Emory Healthcare

Atlanta, Georgia

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Emory Healthcare

Atlanta, Georgia

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CareMount Medical

Mt Kisco, New York

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WMC Health

Valhalla, New York

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CHRISTUS Health

Corpus Christi, Texas

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Emory Healthcare

Atlanta, Georgia

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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Inova Health

Falls Church, Virginia

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Valley Children's Healthcare

Madera, California

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Emory Healthcare

Atlanta, Georgia

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Emory Healthcare

Atlanta, Georgia

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Manager of Workforce Management - Customer Solutions
Overview The Workforce Management Manager (WFM) is responsible for all staff planning components across M Fairview Health Customer Solutions Center and other defined call centers as needed. Serves as the subject matter expert in Workforce Planning: Oversee forecasting of contact center workload volume. Track/trend/report on call activity patterns, staff productivity and resource allocation. Direct, support and develop the Workforce Analyst Team. Identify/design/and design/introduce strategies to maximize efficiency and effectiveness of call center operations. Establish/maintain/publish performance metrics. Responsibilities/Job Description Develops and maintains s


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