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Phoenix Children's Hospital

Phoenix, Arizona

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CHRISTUS Health

Winnsboro, Texas

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Renown Health

Reno, Nevada

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Fort Worth, Texas

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Akron Children's Hospital

Akron, Ohio

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Vanderbilt Health

Nashville, Tennessee

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WMC Health

Suffern, New York

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Vanderbilt Health

Nashville, Tennessee

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MemorialCare Health System

Long Beach, California

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WMC Health

Port Jervis, New York

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Orlando, Florida

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Harbor City, California

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MultiCare Health System

Puyallup, Washington

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Vanderbilt Health

Nashville, Tennessee

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Geisinger

Wilkes-Barre, Pennsylvania

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Vanderbilt Health

Nashville, Tennessee

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Acclaim Physician Group, a partner with JPS Health Network

Fort Worth, Texas

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Rush University Medical Center

Chicago, Illinois

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Renown Health

Reno, Nevada

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AdventHealth

Orlando, Florida

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Renown Health

Reno, Nevada

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Marshfield Clinic Health System

Marshfield, Wisconsin

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CHRISTUS Health

San Antonio, Texas

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Manager of Workforce Management - Customer Solutions
Overview The Workforce Management Manager (WFM) is responsible for all staff planning components across M Fairview Health Customer Solutions Center and other defined call centers as needed. Serves as the subject matter expert in Workforce Planning: Oversee forecasting of contact center workload volume. Track/trend/report on call activity patterns, staff productivity and resource allocation. Direct, support and develop the Workforce Analyst Team. Identify/design/and design/introduce strategies to maximize efficiency and effectiveness of call center operations. Establish/maintain/publish performance metrics. Responsibilities/Job Description Develops and maintains s


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