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American Academy of Dermatology

Washington, D.C.

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Global Health Council

Alexandria, Virginia

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Kaiser Permanente - Washington Permanente Medical Group

Lynnwood, Washington

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St. Luke's Health System

Twin Falls, Idaho

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Duke University Health System

Durham, North Carolina

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Penn State Health

Lancaster, Pennsylvania

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Veterans Affairs, Veterans Health Administration

Northfield, New Jersey

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CHRISTUS Health

Sulphur Springs, Texas

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AdventHealth

Tampa, Florida

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Veterans Affairs, Veterans Health Administration

Rome, New York

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AdventHealth

Calhoun, Georgia

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Providence

Anchorage, Alaska

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AdventHealth

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Saginaw, Michigan

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Emory Healthcare

Atlanta, Georgia

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Veterans Affairs, Veterans Health Administration

Saint Cloud, Minnesota

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AdventHealth

Tampa, Florida

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Emory Healthcare

Atlanta, Georgia

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Harris Health System

Houston, Texas

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Veterans Affairs, Veterans Health Administration

Walla Walla, Washington

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Duke University Health System

Durham, North Carolina

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Manager of Workforce Management - Customer Solutions
Overview The Workforce Management Manager (WFM) is responsible for all staff planning components across M Fairview Health Customer Solutions Center and other defined call centers as needed. Serves as the subject matter expert in Workforce Planning: Oversee forecasting of contact center workload volume. Track/trend/report on call activity patterns, staff productivity and resource allocation. Direct, support and develop the Workforce Analyst Team. Identify/design/and design/introduce strategies to maximize efficiency and effectiveness of call center operations. Establish/maintain/publish performance metrics. Responsibilities/Job Description Develops and maintains s


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