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Knowledge Process Specialist
JOB SUMMARYKnowledge and Process Specialist will support the day-to-day activities required to execute and improve processes related to the Enterprise Contact Center (ECC) and supporting areas. This position will collaborate with various levels of management and operational staff to identify efficiency and productivity opportunities as well as assist with departmental planning activities. This position will also manage the development and ongoing maintenance of knowledge articles and job aids as they relate to organizational processes that drive patient interaction handling within the ECC.ESSENTIAL FUNCTIONS OF THE ROLEDocuments, measures and evaluates current processes and procedures. Works with various stakeholders to translate complex processe
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