San Francisco Community Health Center (formerly known as API Wellness) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being of and lead under-served communities—of all races, ethnicities, gender identities, sexual orientations, and immigration statuses—toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
We believe that everyone deserves to be healthy and needs access to the highest quality health care.
The Patient Care Coordinator ensures patients’ electronic medical records are up-to-date and accurate; provides timely follow-up and completion of referrals made by providers; responds to all external requests for medical records; and provides general administrative support for all aspects of clinic operations. This position reports to the Medical Director.
Scans and files clinical, financial and administrative documents into patients’ electronic health records
Ensures timely completion and follow up of specialty referrals to external facilities
Responds to requests for patient medical records and forwards information in a timely manner, as mandated by California law
Reviews and sorts faxed documents and forwards to the appropriate provider and patient chart in a timely manner
Complies with HIPAA rules and regulations at all times
Answers and responds to requests from both internal and external customers
Forwards outside providers' requests for urgent health information to appropriate provider when a signed release of information is not available; in compliance with HIPAA privacy rules for disclosure when patient can not consent
Prepares, scans, files and abstracts historic patient information into electronic health record
Prepares check request for medical supplies and vendors.
We offer a comprehensive compensation and benefits package which includes: medical, dental and vision insurance, generous vacation, sick leave and holidays, one-month sabbatical, 403(b) with employer match, flexible work schedule, flex spending account, life insurance, long-term disability, professional development opportunities and more! (Benefits guidelines and eligibility vary based on tenure, employment status and FTE, among other factors).
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
High school diploma or equivalent
1 year of experience of working with patient medical records and managing medical referrals
Ability to use an electronic health record (e.g. OCHIN, Epic, eCW)
Excellent attention to detail
Strong interpersonal skills
Excellent computer skills
Fully vaccinated against COVID-19, complete with booster shot, and able to show proof of vaccination
Bilingual Spanish/English preferred
Previous clerical or office experience preferred
Familiarity with medical terminology and ICD-10 and CPT codes preferred