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Infrastructure Engineer II - Rec ID: 983
We are currently seeking a Genesys Contact Center System Engineer to support both Pure Connect and Pure Cloud for our IT Telecommunications Department. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. If this sounds like something you are seeking, apply today! You will: Partner with department managers and end users to understand business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders to design, develop, and maintain IVR's and call flow routing for DTMF and advanced speech applications. Lead implementation of API/ Web Service integrations to back end systems. Perform sy


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