Description JOB SUMMARY: Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center. Works Emergency Room front door and directs guests to appropriate location. Monitors waiting room and works as liasion between family and clinical staff. Scheduled to work Saturday and Sunday 11:30a - 8:00p. KEY RESPONSIBILITIES: Assists or provide patients/visitors with information, resources, and directions. Facilitates communication between patients, visitors, physicians, and other staff. Contributes to the organization by actively participating in process improvement initiatives
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