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OVERVIEW

The Community Experience Coordinator is a shared support role that provides customer service and support to ensure positive experiences for individuals communicating with The Beryl Institute and Patient Experience Institute.

LOCATION

Nashville, TN or Dallas, TX (Virtual position – will work remotely with periodic in-person meetings)

KEY RESPONSIBILITIES

Community Experience – The Beryl Institute

• Answer inbound calls and info box emails and serve as a one-stop resource for member/non-member questions
• Provide timely, helpful and accurate customer service, including email, telephone and written communications
• Service individual members including invoice creation, renewal notifications and general support
• Develop knowledge on the Institute’s products and services to serve as a resource for members and non-members
• Refer appropriate inquiries to members of the Institute team for more specific follow-up
• Assist in maintaining membership database and updating/documenting member information as needed
• Support other projects as assigned

Customer Experience – Patient Experience Institute (PXI)

• Answer inbound calls and info box emails and serve as a one-stop resource for customer questions
• Provide timely, helpful and accurate customer service, including email, telephone and written communications
• Develop knowledge of PXIs programs to serve as a general resource for customers
• Refer appropriate inquiries to members of PXI team for more specific follow-up
• Support other projects as assigned

WORK ENVIRONMENT

The Community Experience Coordinator is virtual role, providing the individual with greater flexibility and also the need for critical focus in maintaining consistent communication and responsibilities. Travel expectations will primarily be related to team meetings and events hosted by the Institute. This will average around one trip per quarter.

QUALIFICATIONS

• Bachelor’s degree preferred
• 3-4 years’ experience in customer service or administrative support
• Team player with an understanding and focus on the delivery of unparalleled service
• Effective communication skills, both oral and written
• Strong organization and time management skills
• Independent/self-starter – ability to take on tasks without instruction
• Excellent computer skills with working knowledge of Microsoft programs
• Healthcare industry knowledge a plus

TO APPLY

To be considered, applicants MUST submit a letter of interest, resume/CV and salary requirements via email to Stacy Palmer, Senior Vice President and COO, stacy.palmer@theberylinstitute.org.

About The Beryl Institute / Patient Experience Institute

The Beryl Institute is the global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. The Patient Experience Institute (PXI) is an independent, non-profit, 501(c)(3) organization committed to the improvement of patient experience through professional certification and continuing education. PXI is committed to supporting the development of the field of patient experience in partnership with its sister organization, The Beryl Institute. 

Connections working at The Beryl Institute / Patient Experience Institute