Job Board

Summary:

Pre-Arrival Associates initiate the very first contact with our patients and must strive to extend a warm welcoming encounter to all patients and/or family choosing CHRISTUS Santa Rosa to provide their care. Pre-Arrival Associates ensure that all data entry is accurate including demographic and financial information for each account. Pre-Arrival Associates have numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Pre-Arrival Associates are responsible for the successful financial outcome of all patient services. Pre-Arrival Associates are responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Pre-Arrival Associates communicate directly with patients and families, physicians, nurses, insurance companies, third party payers and all internal customers. This position requires professional appearance, and behavior, excellent communication and effective organizational skills. Pre-Arrival Associates require dependability, flexibility, and teamwork.
The members of the Pre-Arrival Team support every facility in the Santa Rosa Region. They work directly for the facility-based Patient Access Teams and physician groups, preparing the CHRISTUS Santa Rosa patient population to arrive for a seamless patient experience. These roles are designed to promote the demonstrated knowledge and competency of Pre-Arrival duties across all areas, including a demonstrated ability to use good judgment in making independent decisions when employing Service Recovery to resolve customer issues in all routine operations. This team also includes Financial Clearance Representatives skilled in driving Charity Applications and Pre-Arrival Collections. In addition to these roles, the Pre-Arrival Team also has a specialized Authorization Procurement Team that initiates and maintains collaborative, professional relationships with all physician offices and clincs that care for the Santa Rosa patient populations. Order Indexing also resides within this team. Our indexing team also employs a constant collaborative relationship with physicians and facilites to ensure only current, valid orders are housed in our Central Order Repository by employing daily communication with both providers to optimize the availability of the complete order in advance of the patient appointment. Centralized Scheduling is housed within the Pre-Arrival Team as well. They are available to physician offices and patients to precisely schedule one or multiple visits/patients in any facility in the region while correctly delivering patient instructions. 

Requirements:

High school diploma or equivalent required.
Bi-lingual Spanish is a plus.
A minimum of one year experience in any Patient Access, scheduling, authorization procurement, pre-registration, medical office, billing/collection function, or a comparable customer service related position preferred.
Previous call-center environment a plus. 3. Experience is preferred, but, we are welcoming of candidates with an outstanding attitude and eagerness to learn a new skill.
Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) is preferred. The Pre-Arrival Team Leadership has mandated this to be completed preferably within the first 6 months of employment and no later than the associates' first anniversary. Continued employment at a PAR II level hinges on passing this certification within the stated timeframe and the bi-annual maintenance of that certification. 

Work Type: 

Full Time