Job Board

Description -External

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Flexible

Job Location: Virtual

The role you’ll contribute:

The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Demonstrates, through behavior, AdventHealth Orlando’s service standards.
• Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
• Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
• Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
• Ensures complete resolution to consumer questions or concerns
• Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
• Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
• High School Diploma and/or GED

Preferred qualifications:

• Computer skills in Microsoft Office (Outlook, Word, Excel)
• Customer service experience within a digital environment
• Basic knowledge of navigation in a patient electronic medical record i.e. Athenanet
• Knowledge of healthcare, including AdventHealth’s infrastructure and roles of the interdisciplinary staff and service personnel
• Healthcare knowledge to provide effective and appropriate support to patients