Location: US:PA:Hershey Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a-4:30p
SUMMARY OF POSITION:
The Financial Application Associate supports the hospital financial assistance program operations with receiving, validating and processing incoming patient applications for financial assistance, including supporting financial statements and required documentation. The Associate is responsible for ensuring that all financial assistance adjustments are posted to patient accounts on a timely basis which supports both the patients and the Revenue Cycle.
Medical health insurance knowledge Medical terminology Revenue Cycle experience HS Diploma or higher
Customer service experience (six months previous experience is required)
The Financial Application Associate tasks support the revenue cycle stream for each patient service provided. Accurate processing of financial assistance applications is an essential component to meet the requirements of 501r, benefit the community and is required to maintain PSHMC's status as a non-profit organization under 501(c)(3).
Complexities of this position include:
Possess critical thinking skills and ability to analyze data needed to complete the financial assistance process
In-depth understanding of the legalities of healthcare including but not limited to understanding debt collection trade practices, the Federal Fair Debt Collection Practices Act, Act 6 and Act 44.
Possess excellent working knowledge and understanding of policies, system capabilities and
Ability to maintain a calm, compassionate demeanor when assisting frustrated, angry or upset patients.
Possess excellent written and verbal communication.
Partner with Revenue Integrity and PFS staff to work patient follow-up accounts.
Account collection and resolution.
Failure to correctly identify these components leads to the following down-stream adverse impacts:
Failure to comply with the 501r Federal regulation can result in the loss of the non-profit status under 501(c)(3) for PSHMC.
Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in lost revenue for the Institution (in hundreds of thousands to millions of dollars.)
Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in a negative patient financial experience as well as a potential loss of revenue.
HIPAA breach via release of PHI to unauthorized party.
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
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At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.