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Company Overview

At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.

In compliance with applicable New York and New Jersey State regulatory authorities, COVID-19 vaccination (2 doses of either the Pfizer or Moderna vaccine or one dose of the Johnson & Johnson vaccine) is mandatory for all MSK employees, contingent workers, and volunteers. Exceptions are permitted for those employees who request and receive an approved medical or fully remote exemption.

*Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.

Note: Individuals are eligible to receive a COVID-19 booster five months after receiving the second dose of either the Pfizer or Moderna vaccine or two months after the J&J vaccine.

Job Description

At Memorial Sloan Kettering, we've devoted more than 130 years to exceptional patient care, innovative research, and outstanding educational programs. As the world's oldest and largest private cancer center, we focus on changing the way that the world treats cancer in absolutely everything we do.

When you join us as a Care Coordinator I, you'll find yourself quickly making a difference for our patients. You will find important work and become part of a team where everyone plays a meaningful role in the fight against cancer.

Are you ready to make a difference in the lives of others? We want you to join our team! This is a life's calling.

You Are:

• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Adept at building partnerships and working collaboratively with a team to meet shared objectives and goals
• Actively seeking new ways to grow and challenge yourself, using both formal and informal development
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
• Passionate about working in a healthcare setting and committed to delivering a best-in-class patient experience

You Will:

• Work as a member of the practice staff team of Care Coordinators to ensure that each physician practice session is well-prepared, organized, and fully utilized and that each patient visit occurs with satisfaction
• Serve as a liaison between the patient, family, and clinical team during the office visit
• Greet/check-in and orient patients to the outpatient visit and to the environment, as well as complete the patient visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in accordance with the physicians' orders

You Have:

• A high school diploma/GED is required plus one year of relevant experience
• Experience in customer/patient service is strongly preferred
• A proven dedication to healthcare through work, internship, or volunteer experience
• Ability to handle acutely ill patients in stressful situations with a positive demeanor
• Strong digital literacy
• Ability to provide at least a 2-year commitment

Hours vary between 6:15 am and 10:00 pm (Monday-Friday, occasional Saturdays). Schedules are provided one week in advance and flexibility between shifts is expected

#LI-Onsite

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.