Specialist Patient Experience - Lancaster Medical Center
Penn State Health
Location: Lancaster, Pennsylvania
Admin / Clerical
Internal Number: 17539
Penn State Health Corporation - Lancaster Medical Center
Location: US:PA:Lancaster Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a - 4:30p, Flex Schedule
Penn State Health Lancaster Medical Center, a planned 341,000-square-foot acute care hospital, will enhance an already vibrant network of primary and specialty care providers across Lancaster County. The new hospital will feature 129 private inpatient beds, an emergency department, physician offices, various specialty inpatient services, an imaging lab and complete medical and surgical capabilities. Expanding this footprint will help ensure residents of these communities have access, quality and choice of care as close to home as possible.
Lancaster Medical Center will also create new clinical and research opportunities for learners and investigators at Penn State College of Medicine. Through Penn State Health's core values of Respect, Integrity, Teamwork and Excellence, the health system is committed to providing compassionate care for our diverse patient population, community and each other.
Conveniently located within 30 miles of Berks County and only 20 miles from York, Lancaster Medical Center is perfectly positioned for professionals who are seeking a positive and service-focused culture, right in their own backyard.
SUMMARY OF POSITION:
Lead the organization in patient experience by acting as an internal consultant, providing expert knowledge of best practices and identifying & implementing performance improvement projects as identified through data trending and analysis that will have a significant impact on patients and families. Responsible for analyzing and compiling multiple sources of patient feedback data into meaningful reports, and problem solving to improve patient experiences. Responsible for patient experience processes, initiatives and patient and family engagement.
Three (3) years relevant experience
Healthcare patient advocacy experience preferred
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.