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Overview

Responsible for all collection activities and the reduction of past due accounts for Joint Commission Resources. Uses computerized systems for analysis and collection of open Accounts Receivable. Recommends and initiates collection efforts for all past due fees. Contacts customer by phone and corresponds in writing in order to collect fees. Has direct input to company policies and procedures with respect to collection of fees. Provides reports needed for better collection and bad debt allowance information.

TJCCW

Responsibilities

• Works directly with clients whose accounts are past due to resolve outstanding balances; establishes payment plans according to organization policy and provides further information or backup. Ensures follow-up calls and emails are timely and appropriate, and all international communication is delivered with a high level of cultural sensitivity.

• Assures all collection calls and other activities are timely and appropriate.

• Maintains collection profiles/information in Workday and Sales Force cloud-based systems; assures that correct collection activity is performed at appropriate times according to approved policies and procedures.

• Responsible for the creation, verification and distribution of computer-generated statements and collection letters.

• Reviews aged receivable reports for possible write-offs, cash application, or refunds and prepares recommendations for management's approval. Recommends accounts to be sent to collection agency. Leads and coordinates periodic meetings with account managers to review outstanding invoices.

• Works with other Accounts Receivable staff to resolve any billing questions and/or problems, which result in late or non-payment of fees.

• Follows-up on customer accounts for which a payment schedule has been established and approved.

• Reports on all collection activity based on pre-defined requirements established. Completes various activity reports according to scheduled due dates.

• Communicates and coordinates "Credit Hold" status with appropriate staff and customers whose accounts have become delinquent, in accordance with approved policies and procedures.

• Completes any research regarding adjustments, refunds, maintenance, UNIDs, invoices or payments as requested.

• Makes recommendations for more efficient and timely collection of all receivables.

• Works with all department heads, Managing Directors, and field staff concerning product line receivable balances.

• Assists in the development, design and implementation of new and revised reports, systems, and procedures to enhance operations and maximize cash position. Utilizes systems to document collection efforts and to log corresponding notes.

• Follows corporate guidelines for responsiveness and provides optimum customer service while assisting all customers. Call difficulty can range from simple to complex. Responds to all customer voice and electronic communications within 8 business hours.
• Other responsibilities as assigned.

Qualifications

• Associate Degree in finance or accounting, business, or equivalent work experience. A bachelor's degree is preferred.
• A minimum of 3 to 4 years of solid experience in the financial areas of accounts receivable, collections or general ledger.
• Must be an assertive self-starter with excellent interpersonal skills.
• Strong analytical skills and the ability to solve complex problems

Note: Employees are required to be fully vaccinated against COVID -19 as a condition for employment.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.