Penn State Health Milton S. Hershey Medical Center
Location: US:PA:Hershey Work Type: Full Time FTE: 1.00 Shift: Varied Hours: Varied Day Shift
The Medical Office Associate II acts as a resource/lead to other front office staff, and provides front office support to clinical operations. Works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling, and routinely answers phone calls and provides assistance to inquiries. The MOA II works under the daily supervision of the Medical Office Supervisor and/or assigned staff. Must be detail oriented with good interpersonal and customer service skills.
Assists with scheduling of more complex patient population and procedures
Helps create and enter new provider and resident templates using appropriate software
Assists with the orientation and training of new front office staff as necessary, and acts as a first line resource/lead to other front office staff as needed
In conjunction with the Medical Office Supervisor and/or Practice Site Manager, may provide input on the hiring of other front office staff
High School Diploma or equivalent required
One (1) year of Medical Office related experience required
Must have current HMC MOA Certification or obtain MOA Certification within three (3) months of hire
KNOWLEDGE, SKILLS, & ABILITIES:
Basic computer skills
Excellent interpersonal skills
Ability to effectively interact with a variety of staff and patients
Ability to operate a personal computer and general office equipment
Ability to maintain effective working relationship with other employees
Ability to solve problems, or seek assistance from supervisor when necessary
Associates degree preferred
In addition to a rewarding career, we also offer great benefits including but not limited to:
Paid Time Off and Personal Time
Medical Benefits (No waiting period)
Dental and Vision Benefits
Penn State University Tuition Assistance (Full-Time Employees)
Elder Care/Child Care Resources
Company Sponsored 401K
ABOUT PENN STATE HEALTH:
Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.