Patient Services
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.
Manager, Lactation Services has leadership responsibility for the in-patient and out-patient lactation services at Stanford Children's Health. This position manages the business of the out-patient clinic, breast pump rental, retail sales and breast milk donation site (in alliance with The Mother's Milk Bank). The position assures our in-patient lactation consultation service meets the needs of our families within the Johnson Center as well as the acute care pediatric families. The Manager, Lactation Services also assures the provision or assists with education and training to nursing and medical staff on lactation and breastfeeding and participates in the Perinatal Education Program by offering or directing classes to pregnant women and new mothers. The Manager, Lactation services is also responsible for the financial performance of the department.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Develops a comprehensive lactation program that provides evidence-based lactation consultation to in-patients and out-patients with simple or complex breastfeeding problems.
Develops a niche product and branding for our Stanford Children's community awareness of the provision of lactation services.
Manages and supervises the breastfeeding equipment rental and sales program.
Manages and supervises the lactation consultants working in the out-patient and in-patient settings to assure it is therapeutic, cost-effective, and meets clinical standards.
Develops and participates in educational offerings on lactation and breastfeeding to pregnant women, new mothers, nursing and medical staff, and where appropriate, community breastfeeding support organizations, in conjunction with the Lactation Services staff.
Develops and implements relevant evidence based clinical policies and procedures for breastfeeding and collaborates with development of clinical policies and procedures for lactation and breast milk storage and use in the Stanford Children's patients, where appropriate.
Maintains clinical expertise and keeps knowledge current by attending classes and conferences and reading relevant research and technical publications.
Assists in the development, implementation and evaluation of lactation services' quality assurance program in order to achieve and maintain a high exclusive breast milk feeding rates for mothers who choose Stanford Children's.
Communicates effectively to maintain positive working relationships with Stanford Children's leadership co-workers and local lactation community agencies including The Mother's Milk Bank.
Collaborates with the other managers of the Johnson Center in setting and implementing goals for lactation services and provides input to the development of new programs.
Actively participates and contributes to hospital and departmental committees and task forces to facilitate achievement of organizational mission, goals and strategic plan.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Three (3) years of progressively responsible and directly related work experience.
License/Certification: International Board Certified Lactation Consultant (IBCLC).
License/Certification: BLS certification from the American Heart Association (AHA) within 3 months of hire.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to integrate observation, knowledge, and skills in assessing mothers and children in developing individualized breastfeeding management strategies.
Ability to provide leadership and influence others.
Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
Ability to develop programs and lead process improvement projects.
Ability to establish the strategic direction and business plans for a functional group.
Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care.
Knowledge of computer systems and software used in functional area.
Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment.
Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care.
Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
