All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
The community you’ll be caring for: AdventHealth Ocala
Horse Capital of the World – Home to the World Equestrian Center
Affordable cost of living
Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)
Vibrant downtown area with award winning establishments
Family friendly with many parks and recreations
Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
Part of the community since 1898, providing healthcare to Marion County for over 120 years
AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
Spectacular springs throughout the county
The role you’ll contribute:
The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.
The value you’ll bring to the team:
Working with other campus based managers, manages the patient experience program for the West Florida region, demonstrating strategic planning capabilities and negotiation skills.
Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
Consults with senior leadership at assigned campus(es), and mentors leaders, physicians and staff at all levels in best practices for patient and family experience.
Collaborates with executives and leaders in the field to create and oversee unit/department level action plans to drive improvement at assigned campus(es).
Develops strategic recommendations for curriculum necessary to support patient experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery.
The expertise and experiences you’ll need to succeed:
Bachelor’s degree in nursing
Minimum of five (5) years of healthcare related experience
2 years leadership experience
5 years of experience as an RN
Demonstrated history of leading strong improvement results in patient experience
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.