Patient Care Programs Coordinator - Skull Base Coord
JOB SUMMARY:
Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.
Your Role:
The Skull Base, Patient Care Programs Coordinator will be a joint position between Otolaryngology, Head and Neck Surgery, and Neurosciences. You will be responsible for seamless patient flow from the referral through post-operative care and after. Daily tasks include:
-Corresponding with patients and referring providers to intake new referrals
-Contacting patients with skull base disease and their families via phone and e-mail to schedule coordinated appointments
-Ensuring that appropriate documentation is received and uploaded to the medical record
-Documenting correspondence and daily tasks to ensure that no patient is lost to follow-up
-Providing regular reports to O-HNS and Neurosciences team regarding current status of referrals and appointment scheduling
-Interfacing with medical professionals to ensure that care is coordinated and communicated clearly to patients
-Providing a high level of customer service and empathy toward patients and families
-Tracking and presenting program data, metrics, and volumes
-Providing insight into program improvements and working with strategic marketing to grow our Skull Base volume
Position Shift:
Full Time - 40 hour week
First shift
Hourly paid position
Department Description
The Vanderbilt Department of Otolaryngology cares for patients with ear, nose and throat and related disorders. U.S. News & World Report ranks Vanderbilt Otolaryngology among the top 20 programs in the nation for ear, nose and throat care. We are the number-1 adult hospital in Tennessee and metropolitan Nashville. We are national leaders in research and innovative treatments.
Our state-of-the-art clinical facility, the John S. Odess Otolaryngology & Head and Neck Surgery Clinic, offers the most advanced technology and techniques available. We also serve patients at the Vanderbilt Voice Center, the Asthma Sinus Allergy Program, Monroe Carell Jr. Children's Hospital at Vanderbilt and the Vanderbilt Bill Wilkerson Center at St. Thomas.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
*US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
*Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
*Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
*The Leapfrog Group: grade "A" in Hospital Safety Score
*National Institutes of Health: among the top 10 grant awardees for medical research in the US
*Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
*Nashville Business Journal: Middle Tennessee's healthiest employer
*American Hospital Association: among the 100 "Most Wired" medical systems in the US
KEY RESPONSIBILITIES:
Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
Acts as a point of access for patients, referring providers and the Vanderbilt community.
Develops both short and long term goals to ensure programs' success.
Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:
PROGRAM MANAGEMENT (INTERMEDIATE):- Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
PEER LEADERSHIP (NOVICE):- The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
FINANCIAL PROCESSES (NOVICE):- Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
QUALITY MANAGEMENT (NOVICE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
NETWORKING (NOVICE):- Build relationships through industry contacts, professional organizations and individuals.
PROCESS IMPROVEMENT (NOVICE):- Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
CORE ACCOUNTABILITIES:
Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
Team Interaction: Individually contributes to project/ work teams.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (P1):
- Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (P1):
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
- Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (P1):
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (P1):
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (P1):
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.
