Job Board

MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America�s 100 Best Hospitals List by Healthgrades.

Summary
1. The individual in this position works under direction of Social Worker or Case Manager RN.
2. The individual�s responsibilities include but not limited to the following actions:
3. Follow up on patient accounts for when authorization for stay is required
4. Fax numbers to Send clinical reviews
5. Follow up on each account during the stay and on discharge for authorization - document in the electronic system
6. Escalate any potential disputes or denial of accounts to director of Case Management or designee
7. Trends disputed claims by at least payor and physician (e assist in obtaining authorization for patient discharged to Skilled Facilities or other post acute care that require authorization)
8. Trend by payor and service any authorization not obtained by end of day
9. Trend and Track on denial prevention
10. Other duties as assigned

Responsibilities
1. Utilization Management
2. Validates patient�s demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed
3. Validates that all commercial/managed care discharges have an authorization for status and level of care provided and notifies Director of Case Management (DCM) of variances
4. Provides Important Message follow up letter to Medicare patients per Tenet policy and under the direction of the RN Case Manager or SW Transition Management
5. Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work (SW) staff utilizing the electronic Tenet Case Management system
6. Provides patients and families with choices of post-acute providers per Tenet policy
7. Responds to post-acute providers timely and completes referrals per Tenet policy
8. Documents and communicates all elements of the post-acute referral to the RN Case Manager or SW and the healthcare team, patient/family and post-acute providers
9. Completes tasks as assigned by RN or LVN Case Manager and/or SW staff
10. Makes copies, send faxes and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers
11. Documents all referrals and tasks in the Tenet Case Management system per Tenet policy
12. Education - Provides patients and healthcare team information regarding resources and benefits available to the patient along with the economic impact of care options
13. Compliance - Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services
14. Adheres to department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies

Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.

Education
Required: High School Graduate or equivalent
Preferred: Associates or Bachelors degree

Experience
Required: Two (2) years of experience in clerical or healthcare field.
Preferred: Acute hospital experience.

Certifications
Preferred: Paramedic, EMT or Certified Nursing Assistant

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.