JOB SUMMARY: Responsible for answering 2 lines of incoming calls, determining the correct person to handle the call and transferring the call appropriately. Greets and assists all visitors to the department. Sorts and reviews internal mail and documents address corrections to patient's account. Distributes reports to department staff, requests and distributes Medical Records and maintains system down-time report. Interacts with other departments to meet collection objectives.
Education/Specialized Training/Licensure: High school diploma, or GED
Work Experience (Years and Area): 2 years previous healthcare in Eligibility or related area. Knowledge of patient registration/eligibility system preferred
Equipment Operated: Personal Computer- Copier - Shredder- Calculator - Telephone
Communication Skills: Above Average Verbal (Heavy Public Contract), Writing /Composing Correspondence, Writing /Composing Reports
Bilingual Skills: Preferred
Other Skills: Analytical, Mathematics, P.C., Research, Typing, MS Word, MS Excel
Work Schedule: Flexible
Other Requirements: Must be able to interact successfully in a culturally diverse environment.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.