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PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Account Associate who will embrace our mission of Advancing Health Together.

General Description of the Job Class:

Conduct follow-up on balance outstanding with insurance payors.  Resolve accounts in a timely and accurate manner, one that maximizes reimbursement in compliance with payor regulations.

Duties and Responsibilities of this Level:

A/R Follow-up

• Conduct follow-up of balances outstanding with insurance payors due to no response to billed claims, and take action for resolution via payment, write-off, or transfer/rebilling of balance to another responsible party

• Research denied claims, address out standing issues, and re-bill claim to insurance payors

• Resolve assigned accounts in a timely and accurate manner, in a manner that maximizes reimbursement in compliance with payor regulations and PRMO policy and procedure

• Resolve assigned accounts in a timely and accurate manner, in a manner that maximizes reimbursement in compliance Hospital Billing and Collections policy and procedure

• Consistently achieve and maintain performance standards for assigned productivity, collections, and quality targets

DUHS Team Support

• Identify trends in workflows and rework, and report outstanding operational issues to management for further research and resolution

• As requested by management, provide support to other employees within team or on another team to address inventory backlogs or staffing shortages

• Other duties as assigned

   

   

Required Qualifications at this level:

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.  Additional training or working knowledge of related business. Position requires analytical, organizational and communications skills generally acquired through completion of a Billing and Collection Study Program, or an equivalent amount of work experience.

Experience

Two years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.