JOB SUMMARY: The Associate Program Manager for Decedent Affairs assists in planning, coordinating and executing programs with some guidance.
Decedent Affairs is the designated point of contact for ongoing questions or concerns following the death of a patient. All of the technical and business aspects of reporting a death are handled by this office.
We verify that all documentation is complete and coordinate the appropriate disposition for every deceased patient on a 24/7 basis. We are available to families and staff to answer questions they have following a death.
We work with both internal departments and external agencies to assure all documentation and actions are complete prior to release of a deceased patient.
Patient Disposition and Release:
Collaborate with Vanderbilt University Medical Center (VUH), Monroe Carell Jr. Children's Hospital (VCH), and Vanderbilt Regional Hospitals to take report of death and confirm completion of all notification and documentation prior to release for every deceased patient.
Responsible for coordinating and release of deceased patients from VUH and VCH to include, but not limited to: coordinating with Funeral Home, Medical Examiner, Tennessee Donor Services, Metro Social Services or family, ensuring timely release of decedent. Obtain proper identification and signatures upon release.
Responsible for updating and confirming accuracy of all morgue logs.
Coordinates completion of disposition authorizing cremation when appropriate.
Coordinate release of patient belongings.
Communicate with next of kin to answer questions related to release of the deceased patient.
Death Certificate Administration:
Initiate and complete all death certificates in the state (VRISM) system when a patient expires at Vanderbilt locations to include, but not limited to: confirming and accurately transcribing patient demographics, ensuring the physician completes appropriate sections and signs / certifies and coordinating with appropriate funeral home or health department for filing.
Partner with Tennessee Department of Health to ensure Vanderbilt compliance with Vital Records Information Management System (VRISM), Vanderbilt physician enrollment and act as liaison between Vanderbilt physicians and Tennessee Department of Health.
Complete other activities related to death certificates to include, but not limited to: prepare reporting from EMR, completion of affidavits, coordinate delayed diagnosis completion and act as liaison with external entities and Vanderbilt physicians related to deaths outside of the Vanderbilt system.
Night Shift 6:30 PM-7:00 AM - (3) x 12 hour shifts; every other weekend required
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Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Additional Key Elements/ Responsibilities:
Include but not limited to answering the DA office phone and pager. Return calls and emails in a timely manner. Monitor Decedent Affairs dashboard and mark EMR when documentation completed.
Elevate issues/concerns to Department Manager
Partnering with pathology to confirm completion of consent to perform autopsy, timing of autopsy and release, and triaging operational issues as they arise
Provide support to VUH Patient Transport Department completing patient transports when hospital is at capacity and at the request of senior leadership
Document / scan information into the patients EMR related to disposition location. Enter disclosures in EMR for all deceased patients.
Facilitate access to the morgue for repairs as needed
Creating and maintaining professional and effective relationships with both internal (i.e. Vanderbilt staff) and external customers (i.e. funeral homes, mortuary transport, etc.)
Office Supplies / Inventory
Attend / Complete assigned training
Other duties as assigned
Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
Team Interaction: Individually contributes to project/ work teams.
SUPPORTING COLLEAGUES (P1):
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (P1):
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (P1):
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (P1):
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (P1):
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.