This position works with patient families to educate them on applicable insurance benefits and payment options for out of pocket amounts due. For uninsured and underinsured patients, the Family Financial Services Counselor works with the family to assist them in obtaining 3rd party covered through government and/or commercial plans and also walks them through the PCH financial assistance application process. This position provides a customer service friendly approach that is coordinated with the patient’s care team in order to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.
High School Diploma or GED (Required)
Associate’s Degree in Business or a related field (Preferred)
Experience with full disclosure laws, credit analysis and the fair debt collection practices act (Preferred)
Experience with HIPAA Privacy Act. (Required)
Experience with HMOs and other third-party payers within and outside the United States. (Required)
Experience with related Federal and State programs available to the uninsured. (Required)
Two (2) or more years of experience in a healthcare revenue cycle environment (Required)