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American Academy of Pediatrics

Itasca, Illinois

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Merck

Kenilworth, New Jersey

University of Massachusetts Chan Medical School

Worcester, Massachusetts

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Elizabeth Glaser Pediatric AIDS Foundation

Washington, D.C.

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London, United Kingdom

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Seattle, Washington

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Clearwater, Florida

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Atlanta, Georgia

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Baylor Scott & White Health

Cedar Park, Texas

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Wilkes-Barre, Pennsylvania

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Fort Worth, Texas

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Round Rock, Texas

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Vanderbilt Health

Nashville, Tennessee

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Bellevue, Washington

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Duke University Health System

RALEIGH, North Carolina

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Akron Children's Hospital

Akron, Ohio

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Manager of Workforce Management - Customer Solutions
Overview The Workforce Management Manager (WFM) is responsible for all staff planning components across M Fairview Health Customer Solutions Center and other defined call centers as needed. Serves as the subject matter expert in Workforce Planning: Oversee forecasting of contact center workload volume. Track/trend/report on call activity patterns, staff productivity and resource allocation. Direct, support and develop the Workforce Analyst Team. Identify/design/and design/introduce strategies to maximize efficiency and effectiveness of call center operations. Establish/maintain/publish performance metrics. Responsibilities/Job Description Develops and maintains s


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