The individual in this position works under the direction of the RN and/or Social Worker to complete referrals for post acute services for patients and assist with tasks that do not require a clinical license or degree.
The individualâ��s responsibilities include the following activities: arrange post-discharge service, create and follow up on electronic referrals using the Tenet Case Management system, review patient choice letters with patients/families for required signatures, provide follow up Important Message to Medicare patients prior to discharge, communicate with patients, families and other members of the care team, complete tasks assigned by Case Manager and Social Work staff, make copies, send faxes and complete phone calls, complete process reviews or audits as requested, and other duties as assigned
Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work (SW) staff utilizing the electronic Tenet Case Management system.
Provides patients and families with choices of post-acute providers per Tenet policy.
Responds to post-acute providers timely and completes referrals per Tenet policy.
Documents and communicates all elements of the post-acute referral to the RN Case Manager or SW and the healthcare team, patient/family and post-acute providers.
Completes tasks as assigned by RN or LVN Case Manager and/or SW staff.
Makes copies, send faxes and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers.
Documents all referrals and tasks in the Tenet Case Management system per Tenet policy.
Education Provides patients and healthcare team information regarding resources and benefits available to the patient along with the economic impact of care options.
Compliance- Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services.
Adheres to department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Required: High School Graduate or equivalent
Required: Two (2) years of experience in clerical or healthcare field. Preferred: Acute hospital experience.
Preferred: Paramedic, EMT or Certified Nursing Assistant
Primary Location: Worcester, Massachusetts
Facility: Saint Vincent Hospital
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.