Description JOB SUMMARY: Serves as a resource for families, visitors and staff. Determine guests' needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center. Works on Adult ICU with families and guests. KEY RESPONSIBILITIES: Assists or provide patients/visitors with information, resources, and directions. Facilitates communication between patients, visitors, physicians, and other staff. Contributes to the organization by actively participating in process improvement initiatives and shared decision making. The responsibilities listed are a general overview of the position and additional duties may be assigned. Works 7a - 6p (3 d
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