Customer Service Specialist Neuro Surgery Clinic FT Days
Location: Shawnee Mission, Kansas
Admin / Clerical
Internal Number: 21029271
Customer Service SpecialistAdventHealth Shawnee Mission
Top Reasons To Work At AdventHealth Shawnee Mission
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Benefits begin on Day One
Full Time, Days
You Will Be Responsible For:
Greets patients and visitors in a prompt, courteous and helpful manner.
Demonstrates good judgment in routing/answering phone calls.
Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
Maintains confidentiality of medical records and other confidential information.
Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Coordinates necessary copying and printing for the department.
Organizes and maintains department filing system.
Processes and distributes incoming, outgoing and interoffice mail, including faxes.
Schedules patient appointments in software following the scheduling procedures and standards.
Checks in/out patients, accurately validates insurance and collects pertinent copays and deductibles and has patients complete paperwork.
What You Will Need:
High School Diploma or Equivalent
Up to 1 Year of Experience
The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.