The primary role of the Dispatcher will be to take calls and dispatch patient room cleaners in the environmental services department. You must have ability to enter information quickly to the Epic bed board ensuring staff is meeting response times and turn-around times. You will input information into a computer system, possess strong communication skills, both phone and in-person, have a clear and professional voice that is calm and reassuring while multi-tasking several things at once. You must have excellent people skills and a strong work ethic to manage staff while they complete the tasks assigned to them. You must be able to think and move quickly if things when things get hectic and manage concerns with professionalism.
Department Summary :
As an Environmental Services Department at Vanderbilt Medical Center, we are dedicated to maintaining a healthy and clean environment for our patients and family members. We have a very diverse department with team members who enjoy what they do and are excited about being a part of the Vanderbilt family. We sustain a high cleaning standard by employing a nine-step cleaning process while training on proper chemical use, proper protective equipment, and patient safety. The Environmental Services Team is responsible for ensuring the hospital environment is patient ready and our team is full of employees who are always willing to help!
Position Shift :
First shift: 7am-3:30pm
This position is full-time. This position involves working every other weekend and rotating holidays.
View how Vanderbilt Health employees celebrate the difference they make every day:
Key Responsibilities :
Ability to multi-task or perform simultaneous tasks
Type while listening and speaking on the telephone. Exhibit excellent telephone etiquette and listening skills.
Receive telephone requests and transmit alpha pages in rapid succession. Display good communication skills. Maintain professionalism at all times.
Notify supervisor or managers of potential situations and unreasonable response times. Ensure compliance with policies and procedures for departmental operations.
Demonstrate personal computer literacy and basic knowledge of Microsoft office.
Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations.
Continuously monitors response times and. alerts supervisor if response time are longer than departmental standards.
Possess working knowledge of modern office practices and procedures
Work independently with computers, various software programs, 3-line digital phone systems, alpha numeric paging systems
Remain calm and effective under heavy work load and emergency situations.
Provide excellent customer service, including issue resolution or de-escalation of crisis / issues.
Comply with confidentiality of protected patient information and of hospital business information.
Maintain a safe, healthy, orderly and pleasant work environment; ensure dispatch equipment is in good, clean working condition.
Ensure proper operation of hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.
Manage incoming and outgoing communications related to support services
Answer incoming calls, faxes, orders and emails for service
Process outbound work assignments via computer software program
Document and file transactions, issues and customer comments as defined
Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability.
Contribute proactively to dynamic hospital environment
As assigned learn skills related to similar functions in the hospital to provide cross coverage for teammates
Actively engage in process improvement and quality projects. Identify problems, conduct research, resolve or make recommendations to supervisor.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
Magnet Recognition Program: Received our third consecutive Magnet designations.
National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.