Under general supervision of the Senior Director of Imaging, the Application Manager will be considered a key Information Services leader, focused on application service delivery. This person will advise operating units on system-wide projects and reported issues as well as create and foster strong working relationships with those leaders. The manager will provide oversight of the development, delivery, and support of technology solutions to achieve optimal patient safety and workflow efficiencies. This is a supervisory role responsible for people management; managing the local application support teams, vendor partners and various internal partners associated with Tenetâ��s business functions.
The Application Manager will lead a team of analysts to manage administration and maintenance of assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions and upgrades, and the development of implementation plans that ensure minimal impact on end users. This role is responsible for support of assigned hospital-based applications, solutions, processes and, assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting and solutioning as needed.
Additional responsibilities include oversight for budget and invoice approval, project request intake, project resource procurement, project request tracking, and escalation management. The ability to communicate effectively with vendors and hospital personnel on all levels is required.
***Remote based role, can sit anywhere in the US.
Duties & Responsibilities
Provide front-line, second level support as part of the IT Operations team
Occasionally work after-hours/weekends to support the needs of the technology organization.
Respond to user requests. Includes change requests, tickets, and emailed requests from customers and vendor partners.
Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements, On call rotation.
Monitor applications for any performance issues and communicate to stakeholders.
Collaborate with vendors and other support teams to scope, install, and implement support systems.
Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
Collaborate on needs analysis, upgrades, or changes to systems and recommend cost-effective hardware/software solutions.
Facilitate user group sessions to identify and solve problems.
Manage assignments for installations, conversions, and upgrades, and develops implementation plans that ensure minimal impact on end users.
Identify opportunities to improve manual processes and provide cost-benefit analysis of automated solutions.
Coordinate or direct internal/external audits as needed
Supervise analysts and project managers, monitor/track major project requests.
Develops the technical, administrative, and managerial skills of assigned staff through coaching, educational offerings, work assignments, and other developmental opportunities.
Assign work, monitor work quality, review output and ensure that staff is effectively trained to successfully deliver work needed.
Plan, organize, and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
Develop departmental goals, along with plans and standards that are consistent with the technological, clinical, administrative, legal, and ethical requirements/objectives.
Participate in establishing long-term (i.e., 3+ years) strategic technology directions that will have impact across the organization, in partnership with senior management and senior users.
Direct and evaluate all departmental activities including research, design and development of new technologies, service level determination and complaint management.
Provide support to higher level managers or serve as a team member on complex projects.
Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies.
Assess the impact of business requirements and process roadmaps across the IT architecture to ensure all aspects are considered.
Responsible for participating or directing IS budget activities as needed
Assist in clinical process redesign and documentation as needed for new technology
Responsible to attend meetings as assigned by the department or Director
Other duties as assigned
Knowledge, Skills and Abilities
Maintain current knowledge of changes, regulations, and computing environment
Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization.
Practice's professionalism and integrity in all actions â�� Demonstrated ability to foster concepts of teamwork, cooperation, self- control, and flexibility to get the work done.
Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required.
Knowledge of field organizational strategies - Ability to organize and prioritize tasks by balancing business needs with technical requirements
Excellent problem-solving and people skills- Communicates ideas effectively to resolve conflicts and achieve business goals. Ability to analyze and resolve complex issues.
Strong communication and presentation skills â�� Ability to gather information and accurately represent it to Leadership teams. Ability to bridge the gap between technical and non-technical stakeholders.
Team management and collaborative capabilities â�� Commitment to collaboration, within and across departments. Leverages each team member's unique background and perspective to achieve team goals while providing clear direction and accountabilities.
Interpersonal Savvy - Understands interpersonal and group dynamics and reacts in an effective and tactful manner. Has a range of interpersonal skills and approaches with ability to select a best-fit approach.
A Bachelorâ��s degree in Information Technology, Computer Science, Information Systems, Business Administration with technology as a core component or a closely related field; OR five (5) years of progressively responsible experience working in IT operations, strategic planning, development, project management and policy development.
Highly organized with a demonstrated ability to plan and execute small-to-large projects
Robust knowledge of software and hardware architecture and systems. (i.e., components, relationships, constraints)
Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
Demonstrated ability to multi-task and meet assigned deadlines within a rapidly changing environment
Experience working directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
Demonstrated leadership skills
Knowledge of Cerner HIS/RIS, Meditech, McKesson Radiology and/or Cardiology PACS, Philips Cardiology PACS, GE Cardiology PACS , Radiology PACS, Cardiology PACS, ECG, or a mix of experience in related fields.
Normal sedentary office environment
Work requires frequent mental/visual effort and operating a PC
***Potential travel 40-60% - Motor Vehicle Report (MVR) will be run on final candidate.
The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with the job.
Primary Location: Texas
Facility: 979-Dallas, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.