Description Job Summary : The Workforce Analyst is responsible for analyzing call center operational performance utilizing workforce management models, tools, and systems to ensure optimum scheduling, forecasting, intra-day and real time monitoring, and reporting. Coordinate with call center leadership to ensure staffing is maximized. Contribute to consistently achieving service level goals by efficient headcount management. Administer workforce management system including, but not limited to, assuring data integrity, updating the data bases supported. Position Shift : Exempt. Operational hours are 7:00am-7:00pm, 7 days per week. On Call rotation required. Department Summary: The Patient Access Center is dedicated t
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