Health Plan Clinical Training Manager - Health Plan Services
Cook County Health
Location: Chicago, Illinois
Admin / Clerical
Internal Number: 272365
Health Plan Clinical Training Manager - Health Plan Services Job Number: 00126108
Job Posting : Sep 7, 2021, 3:48:27 PM Closing Date : Sep 22, 2021, 4:59:00 AM Full-time
Posting Salary : COMPETITIVE SALARY
Organization: Health and Hospital Systems
Location: Cook County Department of Public Health
JOB SUMMARY :
The Health Plan Clinical Training Manager is responsible for using the principles of adult learning to deliver an effective training and continuing education program that develops the competency and skills of health plan staff. Responsibilities include collaboration with clinical and operational leadership and other subject matter experts and incorporating requirements and accrediting standards to design, implement, and evaluate the training and education for new hire orientation, new programs, and continuous education. Additional responsibilities include training on documentation systems, other software and applications needed to execute health plan deliverables, supporting targeted learner needs and the administration of competency assessments.
This position is exempt from Career Service under the CCH Personnel Rules.
Participates in the creation, communication/training and implementation of workflows supporting patient care programs.
Support and structure to newly hires clinical team through training, system access and use.
Provides education and training of care team members consistent with program goals and timeline and based on documented policies and workflows.
Designs and implements tools/resources for evaluating and measuring learning effectiveness for post orientation class, ninety (90) days post orientation, and for performance reviews or performance related issues.
Develops end user training materials including handbooks, job aids.
Develops and utilizes a central repository for documentation and training materials.
Utilizes data and performance metrics to identify opportunities for training.
Collaborates with management to identify opportunities for training.
Supports the development of evidence- based policies, procedures and programs.
Develops e-learning modules for care coordination.
Develops and documents operational and system workflows based on best practice guidelines.
Employs a variety of interactive teaching strategies.
Secures continuing medical education (CME) or continuing education unit (CEU) supporting various training provided to staff.
Develops and maintains annual training calendar.
Serves as a resource to care team members.
Performs other duties as assigned.
Master's degree in a public service-related field from an accredited college or university
Three (3) years of care coordination or other direct health or social service experience within a multi-disciplinary health or social model using an electronic health record and/or case management software system
Two (2) years of experience as a Supervisor/Manager
Two (2) years of experience with responsibility for providing and collaborating on development of staff teaching/training using various methodologies, i.e. face to face, web-based, etc.
One (1) year of experience in a Managed Care Organization or Health Plan
Proficient in Microsoft Office applications
Position may require travel for which the employee must have a valid driver's license/insured vehicle or other equivalent means of transportation to arrive at field-based locations in an efficient manner
Case Management Certification
Certification and/or coursework in adult education/learning subject matter
Proficiency in WebEx functionality
Mediator and negotiating certification
Knowledge, Skills, Abilities and Other Characteristics
Knowledge and experience working in managed care and care coordination
Knowledge and use of common software (Microsoft suite, SharePoint, etc.)
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age
Superior interpersonal relationship building skills on all levels including management, staff, and a diverse member population
Excellent critical thinking skills
Excellent computer skills including ability to navigate in disparate systems
Excellent ability to work in fast paced and changing environment
Ability to utilize reports and data for management of program and staff
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER