The Medical Office Supervisor is responsible for overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. Ensures that patient appointments, concerns and questions are dealt with in a timely, courteous manner. Maintains clear communication between the front desk and the providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.
The Medical Office Supervisor is also responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement.. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service
Orient, train and supervise all front office staff
Prepare front office staff work schedule and job assignments
In conjunction with the Site Manager, conduct performance appraisals for front office staff as required
Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist
Assist with the writing and revising of procedure relevant to the front office
Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills
Assist patients in establishing a payment schedule. Assist patients with questions or concern regarding their accounts
Associates Degree and 3 years of experience in a medical office setting required OR a combination of Education and Experience.
Must have current HMC MOA Certification or obtain MOA Certification within three (3) months of hire.
KNOWLEDGE, SKILLS, & ABILITIES:
Proficient with Microsoft Office products, hospital systems
Ability to communicate with diverse population
Ability to work without direct supervision and prioritize all duties
Excellent communication skills
A passion for service excellence
Preferred supervision experience in the ambulatory setting
Demonstration of clerical team supervision skills
Problem solving skills
Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork
Prior supervisory experience (2 years) in a medical office preferred
In addition to a rewarding career, we also offer great benefits including but not limited to:
Paid Time Off and Personal Time
Medical Benefits (No waiting period)
Dental and Vision Benefits
Elder Care/Child Care Resources
Company Sponsored 401K
ABOUT PENN STATE HEALTH:
Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.