The dispatcher will take calls and dispatch requests to the environmental services and other support service departments as assigned. Must have ability to enter information quickly and accurately into a computer system, strong communication skills, a clear and well modulated voice, consistent customer service skills and professional presence.
Ability to multi-task or perform simultaneous tasks
Type while listening and speaking on the telephone. Exhibit excellent telephone etiquette and listening skills.
Receive telephone requests and transmit alpha pages in rapid succession. Display good communication skills. Maintain professionalism at all times.
Notify supervisor or managers of potential situations and unreasonable response times. Ensure compliance with policies and procedures for departmental operations.
Demonstrate personal computer literacy and basic knowledge of Microsoft office.
Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations.
Continuously monitors response times and. alerts supervisor if response time are longer than departmental standards.
Possess working knowledge of modern office practices and procedures
Work independently with computers, various software programs, 3-line digital phone systems, alpha numeric paging systems
Remain calm and effective under heavy work load and emergency situations.
Provide excellent customer service, including issue resolution or de-escalation of crisis / issues.
Comply with confidentiality of protected patient information and of hospital business information.
Maintain a safe, healthy, orderly and pleasant work environment; ensure dispatch equipment is in good, clean working condition.
Ensure proper operation of hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.
Manage incoming and outgoing communications related to support services
Answer incoming calls, faxes, orders and emails for service
Process outbound work assignments via computer software program
Document and file transactions, issues and customer comments as defined
Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability.
Contribute proactively to dynamic hospital environment
As assigned learn skills related to similar functions in the hospital to provide cross coverage for teammates
Actively engage in process improvement and quality projects. Identify problems, conduct research, resolve or make recommendations to supervisor.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.