Overview The Workforce Management Analyst manages the staffing processes. Creates and oversees master schedules and daily staffing in compliance with approved systems, budgets and contracts. Works with other managers to utilize staff in a manner which is productive, high quality and customer oriented. Produces workforce plans, analyzes results to optimize results, creates revised plans as needed. Schedule: Monday thru Friday 1:30 pm to 10:00 pm. Responsibilities/Job Description Job Expectations: Analyzes data to determine staffing levels based on volume of customer interactions and service level agreements. Produces, maintains and updates s
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