Overview The Patient Relations Manager provides leadership and manages business operations for assigned Patient Relations staff and locations across care settings of M Health Fairview to oversee resolution of patient concerns, ensuring regulatory compliance with patient rights and grievance management as well as improving patient experience. Responsibilities/Job Description Ensure voice of patients, families, and other customers are heard and Patient Relations and other staff and providers across the system are responding to their needs and requests in an informed, timely, fair and ethical manner. Support system-wide processes for efficient management of patient complaints and grievances across M H
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