The Imaging Service Scheduler II is responsible for serving customers, providers and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Imaging Service Scheduler II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered
Shift: Tuesday-Fri- 8:30am - 5pm, Saturday 7-330p
This position requires remote work. In addition to adhering to all Fairview policies, guidelines, procedures, the Fairview Commitments, and the Code of Conduct, it is the expectation the following requirements of the remote work policy will be met, including but not limited to:
Remote workspace that is clean, safe,andprofessional.
Maintains an internet connection consistent with Fairview standards at remote workspace.
Remain productive and responsive during their scheduled work hours.
Attend primary Fairview location, as needed.
Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.
Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.
Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
Accurately utilizes high-end imaging decision and authorization support tools.
Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
Proactively identifies solutions for issues that hinder service deliver, working collaboratively with all necessary parties to ensure optimal resolution
Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
Maintains working knowledge of multiple specialty services and imaging disciplines.
Actively pursues opportunities to mentor, educate and orient team members
Actively identifies and/or designs service and quality improvement initiatives
Proactively fosters and supports a culture of team work and collaboration
Proactively participates in department problem solving and team meetings.
Takes ownership for personal career and professional development, working cooperatively with peers, department, and organizational leadership resources.
Other duties as required.
Specific Job Duties :
Demonstrates the ability to accurately coordinate scheduling for all complex imaging procedures, providers from multiple organizations, and facilities anywhere within the system of care.
Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations
Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations
Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, provider orders, and specific patient instructions are disseminated
Uses critical thinking and judgment related to patient history, provider orders, and clinical and technical resources to educate customers in preparation for services
Coordinates the scheduling of multi-disciplinary resources including but not limited to: Anesthesia, Surgery, PACU, Pathology, Nursing, Technicians, and Care Coordinators
Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
Accurately executes care coordination procedures specific to complex procedures
Engages, collaborates and partners with continuum of care services, providers, technicians, and ancillary resources on a daily basis
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
High School Diploma or GED
2 to 5 years of complex clinical scheduling experience
5 to 7 Years of experience scheduling and/or supporting complex services in a healthcare setting.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.