The Corporate Director of the Information Technology (IT) project management office (PMO) is responsible for the overall project management function, providing leadership, coordination and management of the PMO processes and functions. The person in this role will manage the project management organization within the Christiana Care Health System Information Technology Department. This responsibility includes ensuring that projects are initiated, planned, executed, controlled, and closed out per procedures and standards. Develop and maintain program and project management processes, procedures, and standards as needed. Serve as the resource manager for project managers and program managers, assign to projects, and balance workloads as needed. Ensure personnel assigned to projects execute project activities and achieve defined project requirements in a manner consistent with the approved project management plans and requirements. Works with the Vice President of IT Strategy and Portfolio Management to ensure that IT Governance is aware of and able to provide guidance on risk, resource and issue mitigation. Provide ongoing oversight of work/resource integration across the IT project portfolio. Ensure integration and sequencing of work to optimize the portfolio.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Directs large teams, or multiple large teams, of individuals, staff and leaders, including managing recruitment, retention, staffing plans, performance accountability, and annual performance management reviews.
Provide ongoing PMO leadership, vision; ensure PMO accountability and consistent delivery of high- quality project management services to improve business performance and efficiencies and/or complete key strategic initiatives.
Partner with Senior Management in the long-term planning and prioritization of key strategic programs, projects, and initiatives.
Oversee demand management processes to ensure prioritization, deployment, and management of Project Management resources for a full complement of projects (at any stage of lifecycle) of varying scope, type, and complexity.
Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.)
Represent the PMO at CCHS forums, inter-departmental teams/committees, and externally as needed or directed.
Partner with internal teams and outside vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.
Develop a long-term vision and build-out plan for the PMO function to scale with the business.
Creates team structure to maximize efficiency and effectiveness, and manages individuals/team through changes necessary to improve that structure
Works closely with champions, sponsors, stakeholders, and IT staff to create strategy, approach, sequencing, and timeline for projects and programs, focusing on clinical/business process improvements.
Helps to resolve barriers and conflicts (resource, timing, financial, sequencing) between multiple projects and project teams.
Resolves issues before they become barriers to successful project implementations.
Develops and maintains effective lines of communication and relationships with IT leaders and staff, and appropriate CCHS leaders and staff to ensure IT department is delivering effective and efficient projects and services.
Provides and presents organizational communication and education related to the areas of responsibility.
Ensures communications are consistent and coordinated.
Leads organizational and departmental performance improvement activities
Develops and manages budget for areas of responsibility.
Manages vendor relationships within areas of responsibility.
Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, information technology direction, and healthcare direction.
Provides intake mechanism for organizational ideas and leads the champion/sponsor through the initial stages of the project management methodology, to position the project for approval, and coordinate the handoff to the appropriate project manager.
Prepares for, coordinates, and chairs the project/program advisory, decision-making, and steering committees, including an emphasis on a multi-disciplinary approach.
Negotiates contracts with external vendors for services and products and monitor delivery of contractual obligations
Performs other duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS :
10+ years of project/resource management experience with an emphasis on experience with large, multi-disciplinary, complex projects, programs, systems and/or teams.
Bachelors degree or commensurate experience in a discipline related to the assigned area.
Internal Number: JR57110
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.