AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
AdventHealth Kissimmee has recently expanded to include a new medical office building, patient tower, and new main interest; also conveniently located near Walt Disney World.
AdventHealth Celebration was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney's planned community of Celebration, Florida.
AdventHealth Altamonte is the largest satellite campus within the AdventHealth system, AdventHealth Altamonte has been providing state-of-the-art healthcare to the community since 1973. Consistently named "Best Hospital" for overall quality, reputation, doctors and nurses by local residents
AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab. AdventHealth Apopka hospital also features 30,000-square-foot ED with pediatric friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station.
AdventHealth Winter Park chartered in 1951, over the years the hospital has continually expanded to meet the needs of the community, adding an upscale Obstetrics and Level II Neonatal Intensive Care Unit at The Dr. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute.
AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area.
Work Hours/Shift: M-F 8:30 AM to 5 PM
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Call Performance: Maintains established performance levels. Utilizes scheduling phone system and maintains service level and abandonment rate goal that is consistent with department goals.
Scheduling Performance: Creates patient accounts, schedules/reschedules appointments and pre-registers patients on inbound and outbound calls.
Accuracy: Enters accurate information in scheduling and registration systems maintaining an error rate of 1% or less. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for AdventHealth. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance and clinical information to schedule, cancel or reschedule events by calling the physician office, department or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at agreed upon time if a second call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.
What You Will Need:
Effective oral and written communication skills
Basic computer skills
Accuracy and data entry within established time constraints.
Knowledge of medical terminology
Knowledge of insurance health plans
College education or coursework in business or healthcare, or related field
Customer service experience
Call center experience
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proficiently schedules and pre-registers patients for various exams and procedures within AdventHealthâ™s various departments and entities, using a computerized scheduling system. Able to work with numerous departments while multi-tasking performance and accuracy within a fast-paced environment. Provides specialized instructions for all exams and procedures while facilitating directions to patients, facilities and departments
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.