The position of the Translation Coordinator is responsible for coordinating all work required to translate written documents in English into the safe harbor languages as defined by Title VI of the Civil Rights Act. The Translation Coordinator is responsible for ensuring that the content of the Christiana Care written materials are translated into defined languages in a manner that conforms to departmental standards and supports the ChristianaCare brand guidelines. Collaborates with other departments and outside agencies to ensure high quality of translation services and reflects Christiana Care values and behaviors.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Coordinates the delivery of written translation services to ChristianaCare safe harbor languages as defined by the Civil Rights Act (1964; Executive Order 13166).
Project manages the translation of vital documents including but not limited to: discharge instructions, consent forms, instructions for procedures/tests, patient education, written communications to patients and any other document identified as "vital" to the provision of safe medical care.
Collaborates with contract/vendor translators to coordinate all steps of document translation by overseeing price proposal, translation, quality control, delivery and billing.
Collaborate with Language Services leadership and external vendors to develop and implement workflows and processes to provide timely translation of discharge instructions.
Maintains detailed data on translation projects by entering relevant data in an electronic database to monitor quality measures and timely completion of requested translations.
When coordinating translation into Spanish, ensures factually and grammatically correct content and the timely delivery of translated materials by collaborating across departments;
Keeps up to date with relevant medical terminology in English and Spanish;
Maintains a ChristianaCare-specific translation library and terminology database to ensure consistency and to streamline the translation process;
Assess daily workload to ensure timely delivery. Reviews work in queue and prioritizes based on due dates; verify priorities so changes are communicated to stakeholders in a timely fashion;
Develops professional relationships with key stakeholders including, but not limited to: Patient and Family Education, HIMS, External Affairs, Patient Relations and other relevant partners.
Represents Language Services in a customer-focused fashion by returning calls and e-mails promptly, searching for answers and additional resources when necessary, taking initiative to solve problems, or requesting necessary assistance.
Utilizes computer programs and software that facilitate the everyday duties such as ServiceHub/W2, ServiceHub/R2, Outlook, ED Tracker, etc.
Keeps abreast of language trends in markets by subscribed to and reading Spanish newspapers and conducting online research when new terminology is required.
Adheres to all ChristianaCare and Language Services policies, including those on customer relations, and hospitality and complies with the system standards of service delivery.
Demonstrates compliance with ChristianaCare departmental policies and procedures including mandatory education requirements such as fire and safety, infection control and disaster training.
Performs assigned work safely, adhering to established safety rules and practices. Reports to manager in a timely manner any unsafe activities, conditions, hazards or safety violations that may cause injury to oneself, other employees, patients and visitors.
Perform other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with members of the Office of Health Equity, managers, patients and visitors.
DIRECTION/SUPERVISION OF OTHERS:
Manager of Language Services
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in languages or translation studies, marketing or related area of study.
National certification as translator English to Spanish, or certification within the first year of employment.
Experience working as interpreter and/or translator. Formal interpreting and
translating experience required, including proven completion of approved medical interpreter training program.
Superior score on ACTFL Written Proficiency Test (ACTFL-WPT) in English and Spanish.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to work well under pressure to manage stressful situations
Ability to meet scheduling needs and handle often unpredictable changes
Ability to handle multiple tasks
Medical interpretation and translation (Spanish)
Excellent written and verbal English communication skills and Spanish
Minimum 1 year of professional experience in a similar position preferred
Detail orientation with the ability to multitask
Excellent problem solving and analytical skills
Independence in carrying out assigned tasks
Must pass an English to Spanish and Spanish to English translation assessment
Excellent computer skills with experience in database management.
Demonstrated experience working and communicating effectively with people of
diverse cultural backgrounds.
Ability to exercise tact, judgment and diplomacy.
Ability to maintain confidentiality.
Must be able to walk at a brisk pace through all areas of the CHR and WH campuses, and other CCHS satellite locations.
Good hearing, eyesight, and clear speech. Manual dexterity, and repetitive motion of fingers, hands, and wrists.
Frequent sitting, often for extended periods. Frequent walking at a brisk pace or standing for long periods of time.
Varied clinical and administrative environments, often with ongoing multiple conversations, bells, alarms, and alert tones. Frequent handwashing. Occasional exposure to blood, bodily fluids, and infectious disease. Frequent exposure to emotionally challenging encounters with patients. Long periods of sitting and looking at a screen.
Internal Number: JR55948
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.