M Health Fairview has an immediate opening for a Patient Registrar to support the HealthEast Maplewood Clinic. This position involves scheduling and taking calls for Clinical Support Staff for 14 different Rheumatology Providers at all of the MHFV sites.

This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.

Hours: 8AM to 4:30PM Monday - Friday

Training for this position will be a combination of virtual and onsite at the Maplewood Specialty Clinic. After training is complete, this position will transition to remote.

The Patient Registrar verifies, pre-registers and schedules patients with accuracy and efficiency, verifies insurance and demographic information and eviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

• Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual
• Schedules appointments for patients with specified clinican according to scheduling guidelines, patients' needs, and availability of clinician
• Pre-registers and verifies insurance and demographic information with the patient according to established guidelines
• Informs patients of insurance coverage and co-pays or self-pay policy and documents in patient account for front desk staff
• Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements
• Researches and facilitates patients' questions and concerns according to established guidelines and procedures
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Actively participates in creating and implementing improvements
• Performs other responsibilities as needed/assigned

• High school graduate or equivalent
• 1 to 3 years experience required
• Prior medical business office or insurance company experience required, preferably in a customer service position

Preferred Qualifications:

• Completion of medical terminology course or equivalent experience and education preferred
• Prior experience working with third party payer regulations preferred
• Knowledge of insurance and third party payors preferred

Other Required Skills:

• Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
• Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring differentworld views
• Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgement to generate and evaluate alternatives, and to make recommendations