Manager Registration - 3rd Shift (ED)

Patient Financial Services consists of approximately 250+ staff located in Nashville and approximately 150 supplemental staff who provide support in five primary service areas, all of which are critical to the success of the Revenue Cycle. The five primary service areas include:

• Central Registration and Insurance Management
• Financial Clearance
• Pre-Service Collections, Financial Counseling, and Outpatient Referral Assistance
• Patient Liability and Customer Service
• VUH/VCH Admitting and VUH/VCH ED Registration/Discharge

Patient Financial Services was created in September 2014 to provide one leadership structure to manage the above mentioned service areas for hospital and physician billing and collections. The service areas were located in multiple sites across Nashville until November 2015 when approximately 150 staff and management moved to newly renovated space in the Green Hills Office Building.

Patient Financial Services plays a critical role in the revenue cycle as these teams are involved in both front and back-end processes, allowing them to enhance the patient experience while striving to maximize revenue and accelerate cash collection. This team works closely with Patient Care Centers, Access Centers, and Contracting to serve as a resource and provide timely education on new initiatives and improved processes.

JOB SUMMARY:
Manages team offering direction on registration, arrivals and discharge. Strategically develops and oversees processes and standards for the department. Resolves escalated patient and staff issues.


KEY RESPONSIBILITIES:

• Identifies, establishes and evaluates quality assurance standards and programs.
• Measures and reports ongoing financial and operational performance.
• Performs data quality audits of systems.
• Achieves financial targets and improves financial position through accuracy of collections, monitoring of department targets, and working with staff on high risk situations.
• Oversees staff and departmental performance to achieve productivity and quality goals.
• Ensures proper collection of patient liabilities during registration and discharge process.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

WORKFLOW MANAGEMENT (ADVANCED): - Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and toolsneeded for each step in a business process. Able to build on this knowledge in order to make a process more efficient andeffective.

LEADERSHIP (INTERMEDIATE): - Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.

OPERATIONS PLANNING (INTERMEDIATE): - Anticipates resource needs to meet objectives and implements appropriate processes.

PEOPLE MANAGEMENT (INTERMEDIATE): - Interacting, communicating, building relationships and developing employees.

COMPLIANCE (INTERMEDIATE): - Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

BUSINESS RESULTS (NOVICE): - Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.

QUALITY MANAGEMENT (NOVICE): - Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

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