Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018, 2019 & 2020! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Through its federally designated organ procurement organization (OPO), New England Organ Bank (NEOB), and its centralized tissue donation services operation, NEDS serves thousands of donor families each year who have generously made the decision to donate and honor the wishes of those who registered as donors and gave the gift of life.

Responsible for one of the largest of the 57 OPOs that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Working sensitively with the donor families, NEDS staff lead donation authorization discussions, maintain medical support of potential donors, coordinate recovery surgeries, allocate organs according to the national transplant waiting list and direct transport of organs to transplant centers and tissues to processors.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Key member of the Quality Systems Department, the Quality Improvement Specialist (QIS) is responsible for supporting the NEDS Quality Program. The QIS has a key role in the management of the Quality Event and Audit programs. The QIS identifies, analyzes and utilizes outcome measures and information to guide process improvement activities within NEDS and works to ensure standards and regulatory compliance with CMS, OPTN, AOPO, AATB and FDA.

Job Functions:

• Working knowledge of regulations and standards, identifies changes and incorporates them into SOPS, processes and trainings
• Coordinates, conducts participates in internal and external audits 
• Works closely with the Manager, Quality Improvement, to integrate Quality Event data and Audit findings with QI initiatives
• Employs the use of Quality tools to facilitate improvement initiatives and provides training and coaching throughout the organization
• Works closely with the Director, Quality Systems, to manage the Quality Event process and perform Root Cause Analysis
• Collaborates in the processes for design, development and control of documents
• Reviews content of learning programs to ensure accuracy and compliance 
• Maintains strong donor record review skills and knowledge by performing quality review of organ and organ/tissue donor records, and reporting post donor test results
• Monitors receipt of organ donor test results and performs all post donor test reporting on holidays
• Acts in the role of coach, resource and mentor for the Quality Systems Specialists
• Act as a liaison to Organ Donation Services and Tissue Donation Services to support the NEDS mission