Supervisor, Operations (Decedent Affairs - Third Shift)
Provides first line supervision of Operator Services representatives; provides training, guidance and direction to team members on activities and behaviors; provides support for problem resolution and information gathering regarding customer complaints and work assignments. Provides support to management in all aspects of Call Center activities including, but not limited to, policy and procedure implementation and execution, performance management, and system administration functions
Death Certificate Administration: (20%)
Initiate and complete all death certificates when a patient expires at VUMC to include, but not
limited to: confirming and accurately transcribing patient demographics, ensuring the physician
completes appropriate sections and signs / certifies and coordinating with appropriate funeral
home or health department for filing
Partner with Tennessee Department of Health to ensure Vanderbilt compliance with Vital
Records Information Management System (VRISM), Vanderbilt physician enrollment and act as liaison between Vanderbilt physicians and Tennessee Department of Health
Complete other activities related to death certificates to include, but not limited to: prepare
reporting from EMR, completion of affidavits, coordinate delayed diagnosis completion and act
as liaison with external entities and Vanderbilt physicians related to deaths outside of the
Patient Disposition and Release: (20%)
Coordinate and manage the patient release process from VUH and VCH to include, but not
limited to: coordinating with Funeral Home, Medical Examiner, Tennessee Donor Services,
Metro Social Services or family, ensuring timely release of decedent and confirming all
appropriate paperwork has been completed
Support DA Associate Program Managers with the infant cremation process
Collaborate with unit staff to take report of death and accept patient to morgue when
Maintenance of VUH and VCH morgue and all patients present
Responsible for updating and confirming accuracy of morgue log in both VUH and VCH
Coordinate release of patient belongings
Data reporting, tracking, and trending (40%)
Oversee the final report of death review process
Oversee the disclosure reporting process
Oversee the external expired patient process
Recognize and identify data trends
Recognize and identify opportunities for improvement
Additional Responsibilities: (20%)
Provide support to Decedent Affairs Manager to include but not limited to: answering the DA
office and cell phone and returning calls as needed, monthly state and institutional reporting,
partnering with surgical pathology and aiding with autopsy consents and triaging
operational issues as they arise
Provide support to VUH Patient Transport Department / Manager to include, but not limited to:
monitor Patient Transport Command Center and provide logistical support (i.e. assigning jobs,
cancelling jobs, inputting transport requests, prioritizing transport requests, maintain break
schedule and assign staff accordingly, completing patient transports, rounding and service
Creating and maintaining professional and effective relationships with funeral home / mortuary
Assist Patient Transports / Decedent Affairs per High Capacity Triggers
Office Supplies / Inventory
Attend / Complete assigned training
Other duties as assigned
Third shift variable (self-scheduling with final approval from Department Manager) done
through VandyWorks every 6 weeks)
Every other weekend (Sat & Sun) - on rotation with other Ops Sup in department
Holiday rotation (1 on, 1 off) - on rotation with other Ops Sup in department
Opportunities for on call and overtime
Requests for PTO & POFF submitted in VandyWorks (reviewed and approved / declined by
Call outs communicated verbally (not electronically through email, text, etc.) directly to
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
Magnet Recognition Program: Received our third consecutive Magnet designations.
National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.