Location Address: 515 Carlton Street, Wauchula Florida, 33873

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Answer the telephone prior to the third ring, identifying the practice and self by name.
• Take accurate and legible messages, which include time, date and initials.
• Answer non-clinical questions for patients and family members and routes all other calls correctly.
• Understand guidelines for and appropriately uses the telephone system.
• Collects patient co-pay, deductible and/or co-insurance amounts at the time of service.  Also collects prior patient balances
• Have a clear understanding of rules and regulations of contracted insurance with the practice.
• Review, checks and insurance explanations of benefits for completeness and accuracy prior to posting.
• Schedules return visits and other services as requested by physician.
• Enter the appropriate diagnostic codes with procedures into the computer and documents account.
• Stay current with daily charges no less than 90% of the time.
• Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Practice Management system, correcting any discrepancies prior to the daily close (including credit card balancing).
• Prepare bank deposit on a daily basis.
• Reconcile cash drawer at beginning and end of day, report any discrepancies to Practice Supervisor/Manager.
• Sort and file materials correctly by alphabetic or numeric systems.
• Complete special projects or performs other duties as assigned by the Practice Manager in a timely manner.
• Willing to float to other FHHD practices, within reason, when patient load, vacation schedules etc. make it necessary.
• Display a courteous and caring attitude and represent the practice in a positive manner to patients, visitors and co-workers at all times.
• Continuously strive to improve patient satisfaction by going above and beyond their expectations.
• Support the development of staff teamwork by being willing to assist patients, visitors and co-workers when necessary to facilitate a smooth workflow.
• Maintain the confidentiality of employees' and patients' administrative and medical information, with no infractions.
• Adhere to the FHHD Corporate Compliance Plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.