MISSION

The Neighborhood Health Center is dedicated to helping our Culinary members live healthier lives. Working together with our medical partners, we are changing the way healthcare is delivered to the Culinary community. We strive to create an environment where every Culinary member has high-quality care, better access to medical services, and an exceptional patient experience.

VISION

That every Culinary member we serve enjoys a better, healthier life.

VALUES | Our Four Cs

Compassion

Every team member is empowered and expected to take extraordinary measures to care for and treat each individual Culinary member's needs.

Clinical Excellence

We deliver the highest standard of care through our focus on prevention, early detection and evidence-based treatment of medical conditions. Through innovation, we take new approaches and use new techniques in delivering care.

Communication

We provide clear health communication and education to ensure our members have the information, resources, and knowledge they need to make informed decisions about their health

Collaboration

We collaborate with each other and our partners to promote a cohesive and patient centric culture focused on continuous improvement and excellence.

PURPOSE

Under the direction of, and in collaboration with the Health Center Leadership, establishes an effective risk management and patient safety program. Implements a risk management and patient safety model that is both proactive to identify potential risk or safety issues which could affect patients, caregivers, stakeholders or the medical staff and reactive to actual events/near misses to ensure that causative factors are identified, and actions implemented to reduce or eliminate recurrence. Serves as the organization's Patient Safety Officer.  Develops a model to be utilized across all UNITE HERE HEALTH patient care centers and provides leadership and guidance across the organization on the patient safety model.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Create and implement an effective Risk Management/Patient Safety program including:

• A Risk Management/Patient Safety plan, with annual review and revision to meet organizational goals and changes in industry regulations/standards
• Develop and support the organization’s Culture of Safety
• Develop and maintain relationship with our Provider Partners and help support the development of their infrastructure for patient safety
• Administrator for the Enterprise event tracking system, with oversight to ensure event capture, tracking, analysis and reporting
• Collaboration with Insurance Claims Adjusters and Legal on litigation impacting the health center, including responsibility for insurance claims submissions, in collaboration with Legal, and oversight of the health center’s relationship with the adjusters
• Ensures that patient complaints are reviewed in collaboration with the patient experience team
• Review of all actual/potential cases to identify risks and work with Legal and key internal stakeholders to develop mitigation strategies to prevent recurrence
• Oversight of the organization's Root Cause Analysis (RCA) activities. Reports RCA events, findings and action plans to appropriate committees
• Direct all investigations related to Sentinel Events, event reports with harm score of level E-I, or other situations where harm to a patient, caregiver, stakeholder, or medical staff occurred
• Responsible for the organization's policies and procedures related to risk management and patient safety activities
• Serves as the organization's subject matter expert for risk management and patient safety regulations and processes
• Maintains current knowledge of risk management and patient safety regulations, standards and practices
• Ensure organizational compliance with Federal, State or Accrediting Body risk management and patient safety regulations and standards
• Provides organization-wide education on risk management and patient safety topics
• Participates in all Enterprise-wide Risk Management/Patient Safety initiatives
• Supports key stakeholder activities, including education, development and implementation of workflows to accomplish department goals, evaluation, etc.
• Sets goals and achieve measurable results in alignment with organizational priorities
• Contributes ideas to plans and achieving department goals
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation