The Shift Lead, Provider and Patient Access Services, provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team.
HS Diploma or GED required
2 years of experience in registration and/or customer service or a combination of both required
KNOWLEDGE, SKILLS, & ABILITIES:
Must possess a comprehensive knowledge of all Federal and State regulations governing the team?s tasks Demonstrate strong analytical skills necessary to guide the team members daily work flow. Excellent written and verbal communication and listening skills. Possess critical thinking skills and have the ability to analyze and make recommendations based on data. Ability to maintain confidentiality and/or discretion in all employee related interactions. Demonstrate emerging leadership abilities and serve as a positive role model in knowledge, behaviors and work habits.
Associates Degree preferred
Medical terminology knowledge preferred at time of hire
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday - Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Internal Number: 19687
About Penn State Health
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.