This position coordinates and performs the daily operations work of designated areas within the health information management systems (HIMS) department. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.
About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. With a strong patient-to-nurse ratio, ours is a Magnet aspiring facility with a Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Assist with the orientation, training and re-education of HIMS staff. Liaison between management and the HIMS staff for the purpose of coordinating staff schedules and communication of information and/or resource in providing information and HIMS department services. Promotes open communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, physicians, other departments and other departmental customers.
Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.
Coordinate the compiling of department statistics, generating performance reports, and facilitating special projects, as required including assisting in the development of targets and action plans to achieve department goals.
Support and ensure the integrity of Electronic Medical Record through monitoring and auditing activities, including management of provider deficiencies and record completion identified through various reporting tools. May coordinate physician suspension process.
Conducts routine and complex releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to HIMS techs and is knowledgeable with applicable federal and state regulations and Foundation Health policies related to release of health information and HIPAA.
Support the coding function, acting as a liaison between HIMS operations, coding, registration, physicians, and other facility or system departments as applicable to facilitate the record completion, coding, and billing process.
Provide customer service and assistance related to HIMS departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.
Perform a variety of other support functions including assistance with transcription issues and requests, providing training for Dragon/voice recognition applications, assisting patients with completion of portal enrollment, performing merges and combines in the Electronic Medical Record, answer ringing telephones, and other duties as assigned by HIMS leadership. As applicable to the facility, may work with state recording agencies, such as reporting all facility births to the state vital health records department and meeting the state reporting guidelines for such.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and in information systems.
Must demonstrate a thorough knowledge of health information management practices and principles and have a working knowledge of medical terminology as normally acquired over 3 or more years of related work experience in medical records. Experience coordinating work functions of groups of individuals is preferred.
Must be able to exercise independent judgment, prioritize work have good problem solving skills. Strong verbal, written communication, leadership and interpersonal skills are required. Strong technical skills in using office and medical records software applications and databases. Must be knowledgeable of all HIMS department functions and processes.
PREFERRED QUALIFICATIONS Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. Experience coordinating work functions of groups of individuals is preferred. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; q qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.