FUNCTIONAL EXPECTATIONS & REQUIREMENTS:
Retaining great people at the facility

• Collaborate with human resources and other team members to select, on-board, orient, and provide coaching for direct reports.
• Evaluate and monitor facility level people pillar statistics, participate on related calls as necessary.
• Consider and/or implement nurse residency programs to ensure pipeline for facility.
• Collaborate with team members to formulate programs to enhance work life balance.
• Partner with related team members to promote a safe work environment that is based on a zero tolerance for sexual harassment, workplace violence and verbal and physical abuse.

Communication and Relationship Building

• Effectively communicate with all internal and external constituents, including staff, colleagues, and physicians.
• Communicate and administer human resource programs and procedures in accordance with established policies.
• Manage organizational relationships in a manner which builds mutual trust and respect. Establish trusting and collaborative relationships.

Leadership Influence

• Create and communicate a compelling shared vision.
• Develop effective strategies for addressing organizational priorities.
• Develop, communicate and monitor performance expectations.
• Formulate objectives, goals, and specific strategies related to the organization�s mission and vision.
• Understand effective organizational outcome measures in order to balance cost, quality and service.
• Measure and analyze performance from the learning and growth, business process, customer, and financial perspectives.
• Promote a results-oriented environment.
• Develop succession plan for nursing leadership.
• Demonstrate effective change management; able to serve as an organizational change agent.
• Coach and mentor aspiring nurse leaders.
• Create an environment in which professional and personal growth is an expectation.
• Articulate the application of ethical principles to operations.
• Manage organizational and individual performance with appropriate rewards.

Quality, Patient Safety and Risk Management

• Contribute to the development and implementation of the organization�s performance improvement program. Support the development and implementation of an organization-wide patient safety program.
• Monitor and evaluate quality through public reported measure (i.e. core measures, nurse sensitive patient outcomes, infection control, etc) in collaboration with the facility DCQI and ICP, as well as national resources.
• Actively participate in facility clinical close calls.
• Define quality metrics by identifying the problem/process, measuring success at improving specific areas of patient care, analyzing the root causes or variation from quality standards, improving the process with the evidence, controlling solutions and sustaining success.
• Interpret information from research.
• Participate in studies that provide outcome measurements.
• Utilize research findings for the establishment of standards, practices, and patient care models in the organization.
• Disseminate research findings to patient care team members.
• Support the development of a facility-wide patient safety program.
• Support a non-punitive environment and a reward system for reporting unsafe practices.
• Design safe clinical systems, processes, policies and procedures.
• Allocate nursing resources based on measurement of patient acuity/care needed.
• Ensure staff is clinically competent and trained on their role in patient safety, performance improvement, and risk management.
• Support a safe culture that assures accountability and respects values and individual contributions.
• Incorporate safety as a design element as appropriate.
• Collaborate with RM to monitor and follow up on clinical risk trends.
• Identify, mitigate and take action to correct areas of risk/liability in patient care

Diversity

• Create an environment that recognizes and values diversity.
• Develop processes to incorporate cultural beliefs into care.
• Design strategies that address the unique needs of a diverse workforce, patient population, and community.
• Assess the current environment and establish indicators of progress toward cultural competency.

Shared decision-making/Shared Leadership

• Engage staff and others in decision-making.
• Promote decisions that are patient-centered.
• Provide an environment conducive to opinion-sharing.
• Pomote systems thinking as a value in the nursing organization.
• Consider the impact of nursing decisions on the health care organization as a whole.
• Provide leadership in building loyalty and commitment throughout the organization.

Clinical Practice Leadership

• Understand and articulate patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
• Maintain knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines.
• Maintain current knowledge of patient care delivery systems and innovations.
• Ensure that nursing practice is consistent with current standards and current evidenced based practice.
• Ensure that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
• Serve as change agent when patient care work/workflow is redesigned.
  Advocate use of documented best practices.

Academic Relationships

• Provide a supportive and stimulating learning environment for nursing students.
  Participate in the academic community through advisory and collaborative efforts.
• Ensure that the educational system is aligned with organizational needs.
  Collaborate with nursing programs to provide required resources; evaluate graduates.
• Collaborate with academia in nursing research and incorporate nursing research into practice.

Resource Management

• Demonstrate a comprehensive understanding of organizational revenue, expense performance and capital planning.
• Manage fiscal, human and material resources in a cost effective manner.
• Design and maintain effective systems for resource management in nursing.
• Manage patient care processes such as care management/length of stay to ensure optimal revenue.
• Utilize effective performance management in managing key areas of responsibility.

Information management and technology

• Supports and embraces role in the adoption of EMR within facility.
• Demonstrates basic competency in technology applications related to business and clinical functions.
• Recognizes the relevance of nursing data for improving practice.
• Utilizes facility database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems.
• Participates in system change processes and utility analysis.
• Evaluates and revises patient care processes and systems.
• Participates in the evaluation of information systems in practice settings.
• Uses computerized management systems to record administrative data (billing data, quality assurance data, workload data, etc.).
• Uses applications for structured data entry (classification systems, acuity level, etc.).
• Recognizes the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.

Service

• Monitor and evaluate service indicators in collaboration with related team members at the facility level.
• Facilitate education of employees related to service.
• Actively facilitate Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans.
• Monitor and evaluate results of annual Employee Satisfaction Survey and collaborate with related team members to develop and implement action plans.

Professional Role Model

• Advocate for nursing.
• Assume personal and professional accountability.
• Follow through on commitments.
• Integrate high ethical standards and core values into everyday work activities.
• Maintain a professional network of colleagues.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Use Astute Judgment

• Promotes decisions that are patient-centered (e.g., plans to reduce noise in patient areas at night).
• Promotes �systems thinking� as a value in the nursing organization. Synthesizes and integrates divergent viewpoints for the good of the organization (e.g., implements shared governance councils).
• Considers impact of nursing decisions on the healthcare organization as a whole (e.g., reduces falls, pressure ulcers, and other nurse sensitive patient outcomes).
• Provides leadership in building loyalty and commitment throughout the organization (e.g., builds career development path for high performing staff).

Shape Strategy

• Formulates objectives, goals, and specific strategies related to the organization�s mission and vision (e.g. participates in preparing the budget with cost improvements in nursing departments).
• Promotes a results-oriented environment (e.g., cascades and measures BSC, CQ BSC, and CNO BSC targets).
• Represents nursing/patient care issues within the organization�s governance and medical staff structures (e.g. actively participates in governing board by presenting a monthly nursing report).
• Represents nursing/patient care in strategic planning and quality initiatives with the governing body (e.g., presents new ideas and external and internal benchmarks at board meetings).
• Monitors and evaluates quality through public reported measure (e.g. core measures, nurse sensitive patient outcomes, infection control, VBP risk protection, etc.) in collaboration with the facility DCQI and ICP, as well as national resources.

Apply Financial Insights

• Allocates nursing resources based on measurement of patient acuity/care needed (e.g. meets JC conditions of participation for nursing services).
• Demonstrates sense of urgency in management of labor expense (e.g., meets targets for SWB).

Ensure Collaboration

• Effectively communicates with all internal and external constituents, including staff, colleagues, and physicians (e.g., holds weekly staff meetings with Department Directors, routinely rounds with physicians).
• Builds �privileged relationships� with key internal stakeholders (e.g. CEO, RSVP, etc.) and manages organizational relationships in a manner which builds mutual trust and respect. Addresses and manages conflict in a constructive and productive manner (e.g., immediately addresses a conflict situation between a nurse and physician to a positive outcome).
• Actively networks and creates peer relationships with other internal and external nursing leaders (e.g. leadership role in industry organizations, actively mentors, etc.).

Drive Organizational Success

• Understands and articulates patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
• Ensures that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
• Supports and embraces role in the adoption of EMR within facility and successfully implements within SWB budget.
• Recognizes the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
• Monitors and evaluates service indicators (Press Ganey Patient Satisfaction Reports) and implements action plans in collaboration with related team members at the facility level (e.g., action to implement formal discharge calls).

Develop Organizational Talent

• Participates in workforce planning to ensure an adequate and competent workforce.
• Recruitment and retention strategies, employee development/education program (e.g., meets targets for People pillar for nursing including turnover, <1 year turnover, and retention).
• Consider and/or implement nurse residency programs (e.g., successfully implement Versant program).
• Effective facility level competency program (e.g., meets JC requirements for unit-based competency across the continuum of care).
• Develops succession plan for nursing leadership (e.g., promotion of RN Directors to ACNO and CNO roles).
• Assumes personal and professional accountability (e.g. meets or exceeds requirements for licensure as a Registered Professional Nurse in the state where employed; maintains required CEUs, actively seeks out career development opportunities, etc.).
• Supports a non-punitive environment and a reward system for reporting unsafe practices (e.g. improved scores on Annual ARHQ Patient Safety Survey regarding non-punitive environments for reporting unsafe practices).