| JOB TITLE: Telephone Operator LOCATION: Geisinger Wyoming Valley Medical Center DEPARTMENT: Switchboard Operations WORK SCHEDULE: Evenings. Weekend and holiday rotation. WORK TYPE: Full-time JOB SUMMARY: A challenging position requiring the employee to possess computer, clerical and quick-thinking skills. Receive, screen and disperses incoming calls, place outgoing calls, responds to emergencies, alarms and traumas. Provide answering services. Make overhead announcements and coordinate with security dispatch.
Performs duties to provide accurate information and communication services, ensuring the highest level of patient care and satisfaction.
Reports directly to the Supervisor, Switchboard Operations. COMPETENCIES AND SKILLS: Demonstrates computer skills, data entry, clerical and intermediate to expert typing skills.
Demonstrates ability to maintain and communicate a positive customer service attitude.
Demonstrates good oral and written communication skills. EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent required. Minimum 3-6 months’ experience answering phones in a medical, general office, or call center environment preferred.
Requires up to six months on the job to become familiar with all duties. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in an office environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus. ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit. | 
