The Senior Payroll Specialist at the Payroll Service Center is a hands on position responsible for the overall coordination, support and accurate and confidential processing of a 9 tax companies and Physician groups bi-weekly payroll for exempt and non-exempt employees of MemorialCare and the Physicians Groups, over 11,000 employees, and 2 unions under strict payroll processing deadlines.
Essential Job Outcomes & Functions
Maintains a proficient working knowledge of PeopleSoft and API Timekeeping system (MTM). Keyes, verifies and reviews data (clockings, calendars, notes, rate, work option, status, home department, job code and effective date) in PeopleSoft and MTM with accuracy and confidentially.
Processes termination manual check processing per California law, which requires terming employee (90% of terms give notice) to receive final check on last day worked. On-time communication with eight Human Resource departments and employees manager for final hours worked on last day.
Provides prompt and excellent customer service by answering in-coming phone calls from the payroll call center. Follows up to all requests (voice mail, email) in compliance with department procedures to assure employee problems are handled appropriately and timely, as are other requests for information from departments and third party sources. Fosters strong customer service relationships.
Shares responsibility for the processing and computation of the payrolls for all employees of MemorialCare and Physicians Group to ensure efficient service in compliance with payroll department procedures Ability to adhere to multiple payroll policies and procedures to assure that deadlines are met and legal requirements and hospital policies are observed.
Stays current with related labor laws and regulations and serve as resource to employees regarding compliance with California and Federal Wage and Hour Laws.
Issues stop payments, direct deposit and reversals of payroll checks. Tracks and retains necessary documentation as appropriate.
Review employees’ entry into the timekeeping system for accuracy, communicates with employees supervisor to ensure employee is paid accurately and on-time. Review LOA, intermittent, no hours, and excessive hours and exceptions messages. Follow-up to ensure accuracy, compliance and completeness as needed and strict processing timeline. Audits hours in MTM prior to interface to PeopleSoft.
Data entry and review of employee tax forms, direct deposit, general deductions, union dues and an understanding of garnishments and 2 retirement plans.
Prints paychecks and direct deposit pay stubs and mails before end of day on Wednesday, two days before pay day.
Researches and calculates manual corrections.
LOA – VPA processing. Collects EDD payments from employees on LOA and calculates amount owed to employee. Calculation differs for each tax company. Collects and enters employees’ cobra payments in LOA system on a timely weekly basis.
Job Specific Competencies
Problem solving; Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Accuracy/integrity: is accurate in all activities, makes this a priority in all transactions; works in integrity and confidentiality at all times.
Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit situation; able to deal with frequent change, delays, or unexpected events.
Customer Service/interpersonal skills; Manages difficult or emotional customer situations; strives to continuously build knowledge and skills, focuses on solving conflict, not blaming, maintain confidentiality, remains open to others ideas and tries new things.
Oral and written communication; speaks and writes clearly; listens and gets clarification; responds well to questions; able to read and interpret written information; present numerical data effectively; participates in meetings.
Quality and quantity; Demonstrates accuracy and thoroughness, monitor own work to ensure quality; meets productive standards; completes work in a timely manner, works quickly.
Initiative; volunteers readily; asks for and offers help when needed; is action oriented and enjoys working hard
Minimum Requirements / Work Experience
A minimum of 2 to 3 years’ experience computerized payroll environment and processing a large payroll of greater than 3000 employees, preferably within the healthcare industry.
Knowledge of California and Federal Wage Orders and Garnishments.
10-key by touch.
Ability to type 40-45 WPM. PC proficient.
Education / Licensure / Certification
High School Diploma. Preferred some college coursework completed.
Internal Number: MEM003734
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.